About Gijón Impulsa Incident Management App

Gijón Impulsa is the economic promotion agency of the Gijón City Council, focused on supporting entrepreneurship, innovation, and business development in the city. It manages business spaces, support programs for startups and SMEs, and promotes sustainable economic activity in the municipality.

At Gomeru Apps, we have developed for Gijón Impulsa a complete digital solution that integrates a mobile application and an administration panel for efficient incident management.

The goal is to enable users to easily report any incident detected in Gijón Impulsa spaces, while administrators and providers have advanced tools for tracking and resolution.

Main features

Incident module

• Creation and management of incidents from the mobile app by users.
• Administration panel with advanced filtering by status, type, space, provider, and dates.
• Assignment of priorities, providers, and incident resolution.
• Excel export and detailed reports with resolution statistics.
• Multimedia management with photo and document uploads.
• Automatic sending of notifications and emails at key milestones (incident created, assigned, resolved).

Client and provider management

• Users can create and check the status of their incidents at any time.
• Providers have their own panel where they receive assigned incidents, add notes, and mark incidents as resolved.

Maintenance module

• Creation and control of scheduled maintenance by administrators.
• Management of actions associated with each maintenance task, with duplication options to streamline processes.
• Provider panel with access to assigned tasks, status updates, and document uploads.

Solution benefits

• Greater efficiency in incident and maintenance management.
• Reduced response and resolution times.
• Transparency and traceability thanks to reports and exports.
• Smooth communication between users, administrators, and providers.